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HOW TO

Please call us 323-469-2929 for sales.
TVSHOP>FAQ

FAQ

Q1-1　How to confirm the order

Please call the respective number for each item with your “name”, “phone number”, “ordered product name” and “confirmation number” ready.

Q1-2　How to change the order

Please call the respective number for each item for change of product, quantity, delivery address and credit/debit card.

Q1-3　How to cancel

Please call the respective number for each item to cancel. We handle it within 30 days. As a general rule, we accept cancellations only before delivery arrangement. After delivery arrangement, it is handled as a return. Please access here for details.



In addition, we cannot accept cancellations for the following products

  • After delivery arranged
  • Products direct from the orchard
  • Products which are made or build to order manufacturing
  • Limitd amount products

※Please ask an operator when you order or confirm on the web page.



Q1-4　Is wrapping service available?

Wrapping service is available for some products. Please see each product’s web page.

Q2-1　How to pay

We accept a credit card or debit card. We accept VISA、MASTER、AMEX、DISCOVER.

Q2-2　How to get a receipt

Your credit card statement is the receipt.

Q2-3　Is a payment by installments possible?

Unfortunately, at this time we accept one time payment only.

Q2-4　When is the due date of payment?

Payment is due at the time of order.

Q2-5　When is the payment date of a credit card?

It depends on a credit card company. Please confirm the credit card contract.

Q2-6　Do you accept a debit card?

Yes, we accept debit card.

Q3-1 When is the delivery date?

It depends on each product. Please see the product web page.

Q3-2　How much is the shipping fee?

It depends on each product. Please see the product web page.

Q3-3　Can I request a specific delivery date?

You can request a specific delivery date for some products with extra cost. Please ask our operator when you order.

Q3-4　 Can my order be received by someone else?

Yes, it is possible if it is received at shipping address. Please let our operator know when you place an order.

Q3-5　What happens to my package if I was not home for a long period of time?

Your package will be kept for a certain period of time based on the rule of each delivery company. After the period, your package will be treated as returned goods. In that case your order will be canceled automatically. The revival of the order after the cancellation cannot be possible. Please order again. In that case, please note that the product might be sold out, free gift might be out or time-limited offer might be over.

Q4-1　How to return/cancel

There is a limited time for return/change for each product. In addition, there is a case that return/change are not acceptable except defective product. Please see each product web page for details. Please call the respective number for each item for return/change before a designated period. Please tell operator the following information.
  • Name
  • Phone number
  • Product name for return/change
  • Confirmation Number
  • Reason for return/change
※Pease access here for return/change attention. Please access here for shipping fee and refund for return/change.
※We do not accept return after opening the product
Please confirm above and call the respective number for each item.

Q4-2　How to cancel

Please call the respective number for each item to cancel. We handle it within 30 days. As a general rule, we accept cancel before delivery arrangement. After delivery arrangement, it is handled as a return. Please access here for details.
  • After delivery arranged
  • Products direct from the orchard
  • Products as a build-to-order manufacturing, amount-limited
※Please ask an operator when you order or confirm on the web page.

Q4-3　What should I do if I received a defective product?

Please call the respective number for each item. We will replace it as soon as possible.

Q4-4　I have a question or concern after receiving the product

Please see user guide and FAQ for questions or concerns about UTB TV shopping. If you cannot find the answer please call the respective number for each item with your “name”, “phone number”, “ordered product name” and “confirmation number” ready.

Q5-1　How do you handle personal information?

We handle personal information based on privacy policy. Please access here for details.
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